Service Advisor in a Car Dealership SOPs (Australia)

This template contains standard operating procedures (SOPs) for service advisors in Australian car dealerships. It covers a wide range of responsibilities, including customer check-in, vehicle diagnosis and service booking, managing repair orders and documentation, handling unexpected repair costs, vehicle delivery, customer follow-up and satisfaction, handling complaints and disputes, managing parts orders and availability, handling warranty repairs and claims, and daily workflow management. These SOPs emphasize clear communication with customers, efficient workflow, and maintaining high levels of customer service and satisfaction.

How It Works

This template has been set up as a Word document (.docx).

After purchase, you'll get access to the Word template immediately.

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FAQs

What is the structure of the SOPs?

Each SOP includes the purpose of the SOP, the scope of the SOP, other SOPs that the SOP references and the steps for the specific process.

How long are the SOPs?

Each SOP set is 10-20 pages long and includes up to 10 SOPs that are 1-2 pages long (approx. 5,000 words of occupation-specific content). A table of contents makes it easy to jump to the section you need.

Google Docs version?

This template can easily be uploaded to use in Google Docs (via your Google Drive page).

Share with team

This purchase is for a single license for you to use with your team. If you want to share with additional teams, divisions or people from other companies, please get in touch (to discuss the extra licenses).

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Disclaimer: This template has been researched and compiled to be used as a starter template for your business. Ensure your final template meets relevant legal regulations before using it.